Make testing part of your self-care routine.
Frequently Asked Questions (FAQs) about Testing
What do you test for?
We test for Gonorrhea, Chlamydia, Syphilis, HIV, Hepatitis B, Hepatitis C, and we provide rapid tests for HIV and Hepatitis C. We also provide pregnancy testing.
How long will it take to get my results?
Tests are completed and results processed with 10 business days. Please allow up to 12 as some tests may need to be run twice. If there is a reactive or positive result, the Health Department will call you so please make sure the phone number given is correct. If they do not call you, that means you received a non-reactive or negative result. The Health Department does NOT receive calls regarding results so please DO NOT call them. If it helps, fill out the space above labeled “Pick up results on or after” with a date 3 weeks after the test date.
How are results sent?
Results are not automatically sent and due to privacy protections, cannot be sent via email or text. If there is a positive or reactive result, the Health Department will notify you by phone or in person visit. They will follow up with you regarding treatment and may schedule an appointment for you at their facility if you do not have a private physician free of charge.
How can I obtain a copy of my results?
Triad Health Project will receive a copy of your results but it may take up to 3 weeks. Please allow a full 3 weeks to transpire before calling or texting us to obtain copies of your results. Also, make sure you have your test date. We may be unable to pull your results without your date of testing. We recommend you fill out the space above labeled Date of test so you will have that information and know by when to expect a call and when results can be collected.
Is testing free?
Yes. Our testing services are completely free.
Is testing confidential?
Yes. All of our services are confidential. Your personal information is protected under HIPAA laws.
Who do I contact if I haven’t been called for results but I am sure I have an STI?
If you never receive a call from the Health Department regarding a reactive or positive result but still have symptoms that lead you to believe you have an STI or STD, please contact a local physician or urgent care. If you feel the non-reactive result is incorrect, you can test with us again but the process starts over. However, an outside physician, clinician, urgent care, or Planned Parenthood can best asses your condition at that time.
What happens if I test positive for an STI?
You will receive a call from the Health Department to inform you of your positive result, and then they will talk with you to get treatment.
How often am I supposed to get tested?
Every 3-6 months, or every time you change sexual partners, whichever comes first.
When should I take a pregnancy test?
Our pregnancy tests are medical grade and are 99% effective when used according to manufacturer instructions. Instructions say tests are accurate 1 day after your missed period, so you should wait to schedule your pregnancy test until after you have missed a period.
Do you have Spanish-speaking staff? | Tienen a alguien que hablan Español?
Yes. | Sí.
Do you test for Herpes?
We do not test for Herpes. If you are having an outbreak of Genital Herpes please contact your local Health Department for further assistance.
Do you test for Trichomoniasis?
We do not test for Trichomoniasis. Please contact your local Health Department or your doctor for testing.
Why should I get tested for HEP C? I know the treatment is expensive.
If you are worried about your results coming back positive for HEP C then it is very important that you get tested. If your test should come back positive, we can connect you with a HEP C Bridge Counselor and they can get you connected with treatment whether you have insurance or not.
If I am a minor, will you tell my parents I was tested and what my results were?
If you are 12 and older, you and most of your personal health information are protected under HIPAA laws. So, we cannot release your results to anyone but you under certain circumstances.